SmugMug Review: SmugMug Pros & Cons
SmugMug (smugmug.com) is a very popular which competes against other like
Walmart Photo, Shutterfly, Vistaprint, SnapFish and Mpix. Based on our in-depth SmugMug review, when compared to its competitors, SmugMug is a mid-range performing brand within its category. Read the full Smugmug.com review below for more details.
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Mobile app:
Does each store come with a mobile app? Does each store offer a mobile app?
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Canvas print services:
Does each store offer canvas prints? Does I have the option to make canvas prints with my photos with each store?
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Online sharing:
Does each store offer online photo sharing? Does users have the option to share their photos online with each store?
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Local pickup:
Does each store offer local pickup options? Can photo prints from each store be picked up at a local store?
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TIFF support:
Does each store let you upload TIFF files? Will each store accept and print photos that are TIFF files?
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Photo book services:
Does each store print photo books? Can I use each store to print photo books?
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Panorama print services:
Does each store offer panorama prints? Can I use each store to print panoramas?
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Portrait printing services:
Does each store print portraits? Can I use each store to print portraits?
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Screen printing services:
Does each store offer screen printing? Is there a screen printing option at each store?
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Printed gift selection:
How good is the printed gift selection from each store? How wide of a variety of personalized gifts can I make using each store?
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Photo editing capabilities:
How good are the photo editing features on each store? How advanced and varied are the photo editing tools that each store offers?
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Android compatibility:
Can I use each store's app on an Android device? Is each store's app compatible with Android devices?
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IOS compatibility:
Can I use each store's app on a device running iOS? Is each store's app compatible with iOS devices?
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White-glove delivery:
Does each store offer white-glove delivery and assembly? Does each store offer in-home delivery services?
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Poster printing:
Does each store print posters? Can I get posters printed from each store?
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Sticker printing:
Does each store print stickers? Can I get stickers printed from each store?
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Postcard printing:
Does each store print postcards? Can I get postcards printed from each store?
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Business cards:
Does each store print business cards? Can I get business cards from each store?
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Banner printing:
Does each store print banners? Can I get banners printed from each store?
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Logo design:
Does each store offer logo design services? Can I design a logo on each store?
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Wholesale purchasing:
Does each store sell wholesale? each store wholesale?
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Print quality:
Is each store's print quality good? Is each store's print quality consistent?
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Price point:
How expensive is each store? How much does each store cost vs. competitors?
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Free shipping:
Does each store offer free shipping? Does each store offer site-wide free shipping?
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Free returns & exchanges:
Does each store offer free returns? What's their exchange policy? Does each store offer free returns & exchanges?
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International shipping:
Does each store ship internationally? each store international shipping?
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Curbside pickup:
Does each store have curbside pickup? Does each store have in-store pickup?
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Ship to store:
Does each store does ship to store? Can I ship items to each store to pick up in-store?
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PayPal:
Does each store accept PayPal? each store PayPal support?
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Debit & prepaid cards:
each store debit card support? Does each store take debit cards?
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Google Pay:
Does each store accept Google Pay? Does each store accept Google Pay?
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Apple Pay:
Does each store accept Apple Pay? Does each store accept Apple Pay?
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Amazon Pay:
Does each store accept Amazon Pay? Does each store take Amazon Pay?
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Shop Pay:
Does each store accept Shop Pay? Does each store take Shop Pay?
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Bitcoin:
Does each store accept Bitcoin? Does each store take Bitcoin for payment?
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Alipay:
Does each store accept Alipay? Does each store take Alipay?
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Official coupons page:
Does each store have an official coupons page? Does each store maintain its own coupon page?
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AARP discounts:
Does each store offer discounts to AARP members? Does each store have an AARP discount policy?
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Military discounts:
Does each store offer a military discount? each store military discount?
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Student discounts:
Does each store have a student discount? Does each store have a student discount?
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Price matching:
Does each store price match? each store price matching?
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Birthday discounts:
each store birthday discount? Does each store give birthday discounts?
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Senior discounts:
each store senior discount? Does each store have a senior discount policy?
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Teacher discounts:
Does each store give discounts to teachers and educators? Does each store give discounts to teachers and educators?
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Rewards programs:
Does each store have a rewards program? each store rewards program?
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Front-line worker discounts:
Does each store offer discounts to front-line workers? Does each store offer discounts to essential workers?
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Competitor coupons:
Does each store accept competitors' coupons? Does each store take competitor coupons?
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Coupon stacking:
Does each store support coupon stacking? each store coupon stacking?
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Sales events:
Does each store ever have sales or promotional events? How often does each store have sales events?
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Black Friday Ads Page:
Does each store have a Black Friday Ads page? Does each store have a Black Friday Ads page?
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Cyber Monday sales:
Does each store have a Cyber Monday ad this year? Does each store have a Cyber Monday ad this year?
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Gift cards:
Does each store offer gift cards? Does each store accept gift cards or e-gift cards?
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Loyalty programs:
each store loyalty or rewards program? Does each store offer a loyalty or rewards program?
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Live chat:
Does each store offer live chat support? each store's live chat support?
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Order changes/cancellations:
Can I cancel or change my each store order for free at any time? Am I able to adjust my each store order once I've placed it?
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Order tracking:
How does I track my each store order? each store track order?
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Contact information:
How does I contact each store? How to contact each store?
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Social media pages:
each store social media pages? List of each store's social media pages?
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Affirm financing:
Does each store accept Affirm financing? each store Affirm financing support?
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Afterpay financing:
Does each store accept Afterpay financing? Does each store take Afterpay financing?
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Klarna financing:
Does each store accept Klarna financing? Does each store take Klarna for financing?
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Sezzle financing:
Does each store accept Sezzle financing? Does each store support Sezzle financing?
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QuadPay financing:
Does each store accept QuadPay financing? Does each store take QuadPay?
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Splitit financing:
Does each store accept Splitit financing? each store Splitit financing support?
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Bread financing:
Does each store accept Bread financing? Does each store offer Bread as a financing option?
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Layaway programs:
Does each store offer layaway programs? What is each store's layaway policy?
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GreenSky:
Does each store accept GreenSky financing? each store GreenSky financing support?
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Snap Finance:
Does each store accept Snap Finance? each store Snap Finance support?
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Four financing:
Does each store accept Four financing? Does each store take Four financing?
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Website security & privacy:
Is each store a secure website? Does they respect users' privacy? Does each store have a valid privacy policy? Is their website secure?
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Influencer marketing:
Does each store have an influencer marketing program? Does each store use influencer marketing?
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Affiliate marketing:
each store affiliate program? Does each store offer an affiliate program?
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Environmentally conscious:
Is each store an environmentally conscious brand? each store eco-friendly?
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Diversity commitment:
Is each store committed to racial equity? Has each store taken concrete steps towards fighting racial injustice?
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Nurse discounts:
each store nurse discounts? Does each store have any discounts for nurses?
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Government worker discounts:
each store government worker discount? Does each store offer any discounts for government workers?
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Ethical practices:
Is each store considered an ethical brand? Does each store use ethical practices?
SmugMug's strengths are:
- Supports compatible mobile app details
- Offers canvas print options details
- Offers online sharing details
- Offers Android compatibility details
- Offers iOS compatibility details
- Accepts PayPal support details
- Accepts debit & prepaid card support details
- Accepts Amazon Pay support details
- Offers student discount policies details
- Offers gift card support details
- Offers loyalty programs details
- Allows modification & cancellation policies details
- Offers contact information availability details
- Offers social media presence details
- Does affiliate marketing programs details
- Supports ethical practices details
View 11 more strengths
Knoji has 48 SmugMug reviews and ratings as of January 25, 2021. Knoji editors and the Knoji shopper community have reviewed SmugMug and compared it against 0 top brands, reviewing SmugMug based on product and store features such as compatible mobile app, canvas print options and online sharing. Knoji reviews and ranks Smugmug.com and other based on how many features each offers and based on a 5-star rating scale. Based on these factors and 48 SmugMug reviews, SmugMug earns an overall score of 4.5 out of 5.0 points. SmugMug offers 5 total features such as mobile app, canvas print services and online sharing. SmugMug's's review score is also boosted by the fact that it is a popular brand with good recognition among consumers.
SmugMug Ratings: Discount, Payments & Shipping Policies
Read Smugmug.com 5-star ratings and in-depth SmugMug reviews. See how customers rate SmugMug on store features, discount policies, availability of promo codes, payment methods accepted, and shipping and returns policies. Based on 48 reviews, Smugmug.com has an overall brand score of 4.5 out of 5.
SmugMug Discount Policies Review
3.0 stars
We reviewed SmugMug's support for discounts for various customers such as seniors, teachers, and military veterans. SmugMug does offer support for discounts for its customers. Specifically, SmugMug offers the following discount policies:
student discounts. SmugMug did not offer the following discounts at the time of our last SmugMug review:
military discounts,
senior discounts,
teacher discounts and
birthday discounts. More details at
smugmug.com.
SmugMug Shipping & Returns Policies Review
2.0 stars
We reviewed SmugMug's shipping rates and shipping policies, as well as SmugMug's returns policies. SmugMug does offer some benefits for shipping, returns and exchanges on its website. SmugMug did not offer the following shipping and exchanges features at the time of our last SmugMug review:
free shipping.
SmugMug Payment Methods Review
4.0 stars
We reviewed SmugMug's support for various payment options such as Apple Pay, debit cards, and Google Pay. SmugMug accepts a wide range of payment methods and payment options beyond standard credit cards. Specifically, SmugMug accepts the following payment methods:
debit & prepaid cards,
PayPal and
gift cards. SmugMug did not accept the following payment options at the time of our last SmugMug review:
Apple Pay. Learn more at
SmugMug's website.
SmugMug Pricing Matching & Coupon Policies Review
1.0 stars
We reviewed SmugMug's coupon acceptance policies as well as SmugMug's support for price adjustments and price matching. SmugMug does not currently offer any specific price matching or special couponing features for customers. SmugMug does not offer the following pricing and couponing features at the time of our last SmugMug review:
price matching,
coupon stacking and
competitor coupons. Check for any updates on
smugmug.com.
SmugMug FAQ
Pricing & Discount Policies
Does SmugMug maintain its own coupon page?
No – SmugMug does not offer official coupons page. We researched this on January 4, 2019, and at that time SmugMug was offering official coupons support.
See 1 answer.
Does SmugMug have an AARP discount policy?
No – SmugMug does not offer AARP discounts. We researched this on March 15, 2019, and at that time SmugMug was offering AARP discount policies.
See 1 answer.
Does SmugMug offer a military discount?
No – SmugMug does not offer military discounts. We researched this on July 10, 2020, and at that time SmugMug was offering veteran's discount policies.
See 1 answer.
Does SmugMug have a student discount?
Yes – SmugMug does offer student discounts. As of July 17, 2020, SmugMug was offering student discount policies on their website.
See 1 review.
SmugMug price matching?
No – SmugMug does not offer price matching. We researched this on January 4, 2019, and at that time SmugMug was offering price adjustment policies.
See 1 answer.
Does SmugMug give birthday discounts?
No – SmugMug does not offer birthday discounts. We researched this on January 22, 2019, and at that time SmugMug was offering birthday discount policies.
See 1 answer.
Does SmugMug have a senior discount policy?
No – SmugMug does not offer senior discounts. We researched this on July 15, 2020, and at that time SmugMug was offering senior discount policies.
See 1 answer.
SmugMug teacher discount?
No – SmugMug does not offer teacher discounts. We researched this on January 2, 2019, and at that time SmugMug was offering teacher discount policies.
See 1 answer.
Does SmugMug have a rewards program?
No – SmugMug does not offer rewards programs. We researched this on January 24, 2021, and at that time SmugMug was offering rewards program.
See 1 answer.
Does SmugMug accept competitors' coupons?
No – SmugMug does not accept competitor coupons. We researched this on January 4, 2019, and at that time SmugMug was accepting competitor coupon policies.
See 1 answer.
Does SmugMug support coupon stacking?
No – SmugMug does not allow coupon stacking. We researched this on January 4, 2019, and at that time SmugMug was allowing coupon stacking policies.
See 1 answer.
How often does SmugMug have sales events?
No – SmugMug does not offer sales events. We researched this on January 4, 2019, and at that time SmugMug was offering sales and promotions.
See 1 answer.
Does SmugMug have a Black Friday Ads page?
No – SmugMug does not offer Black Friday Ads Page. We researched this on November 21, 2018, and at that time SmugMug was offering Black Friday Ads Page.
See 1 answer.
Does SmugMug have a Cyber Monday ad this year?
No – SmugMug does not offer Cyber Monday sales. We researched this on November 23, 2018, and at that time SmugMug was offering Cyber Monday page.
See 1 answer.
Shipping & Returns Policies
Does SmugMug offer free shipping?
No – SmugMug does not offer free shipping. We researched this on February 10, 2019, and at that time SmugMug was offering free shipping policies.
See 1 answer.
Does SmugMug offer free returns? What's their exchange policy?
No – SmugMug does not offer free returns & exchanges. We researched this on April 17, 2018, and at that time SmugMug was offering free return policies.
See 1 answer.
Does SmugMug ship internationally?
No – SmugMug does not offer international shipping. We researched this on December 5, 2018, and at that time SmugMug was offering international shipping policies.
See 2 answers.
Does SmugMug have in-store pickup?
No – SmugMug does not offer curbside pickup. We researched this on November 19, 2020, and at that time SmugMug was offering in-store pickup.
See 1 answer.
Payment Options
Does SmugMug accept PayPal?
Yes – SmugMug does accept PayPal. As of August 14, 2018, SmugMug was accepting PayPal support on their website.
See 1 review.
SmugMug debit card support?
Yes – SmugMug does accept debit & prepaid cards. As of June 28, 2018, SmugMug was accepting debit & prepaid card support on their website.
See 2 reviews.
SmugMug Google Pay?
No – SmugMug does not accept Google Pay. We researched this on April 11, 2018, and at that time SmugMug was accepting Google Pay support.
See 0 answers.
Does SmugMug accept Apple Pay?
No – SmugMug does not accept Apple Pay. We researched this on January 8, 2019, and at that time SmugMug was accepting Apple Pay support.
See 1 answer.
Does SmugMug accept Amazon Pay?
Yes – SmugMug does accept Amazon Pay. As of February 12, 2019, SmugMug was accepting Amazon Pay support on their website.
See 1 review.
Does SmugMug take Shop Pay?
No – SmugMug does not accept Shop Pay. We researched this on January 6, 2021, and at that time SmugMug was accepting Shop Pay support.
See 1 answer.
Does SmugMug take Alipay?
No – SmugMug does not accept Alipay. We researched this on January 9, 2021, and at that time SmugMug was accepting Alipay support.
See 1 answer.
Financing Options
SmugMug Affirm financing support?
No – SmugMug does not accept Affirm financing. We researched this on January 8, 2019, and at that time SmugMug was accepting Affirm financing support.
See 1 answer.
Does SmugMug take Afterpay financing?
No – SmugMug does not accept Afterpay financing. We researched this on January 2, 2019, and at that time SmugMug was accepting Afterpay financing support.
See 1 answer.
Does SmugMug accept Sezzle financing?
No – SmugMug does not accept Sezzle financing. We researched this on February 9, 2019, and at that time SmugMug was accepting Sezzle financing support.
See 1 answer.
Does SmugMug take QuadPay?
No – SmugMug does not accept QuadPay financing. We researched this on February 14, 2019, and at that time SmugMug was accepting QuadPay financing support.
See 1 answer.
SmugMug Splitit financing support?
No – SmugMug does not accept Splitit financing. We researched this on December 27, 2020, and at that time SmugMug was accepting Splitit financing support.
See 1 answer.
Does SmugMug accept GreenSky financing?
No – SmugMug does not accept GreenSky. We researched this on November 17, 2020, and at that time SmugMug was accepting GreenSky financing support.
See 0 answers.
Does SmugMug accept Snap Finance?
No – SmugMug does not accept Snap Finance. We researched this on November 23, 2020, and at that time SmugMug was accepting Snap Finance support.
See 0 answers.
Does SmugMug take Four financing?
No – SmugMug does not accept Four financing. We researched this on January 14, 2021, and at that time SmugMug was accepting Four financing support.
See 0 answers.
Customer Service Features
Does SmugMug offer gift cards?
Yes – SmugMug does offer gift cards. As of July 30, 2020, SmugMug was offering gift card support on their website.
See 1 review.
SmugMug loyalty or rewards program?
Yes – SmugMug does offer loyalty programs. As of July 20, 2020, SmugMug was offering loyalty programs on their website.
See 1 review.
Does SmugMug offer live chat support?
No – SmugMug does not offer live chat. We researched this on December 29, 2020, and at that time SmugMug was offering live chat support.
See 1 answer.
Can I cancel or change my SmugMug order for free at any time?
Yes – SmugMug does allow order changes/cancellations. As of January 18, 2021, SmugMug was allowing modification & cancellation policies on their website.
See 1 review.
SmugMug track order?
No – SmugMug does not offer order tracking. We researched this on January 11, 2021, and at that time SmugMug was offering order tracking support.
See 0 answers.
How do I contact SmugMug?
Yes – SmugMug does offer contact information. As of July 9, 2018, SmugMug was offering contact information availability on their website.
See 1 review.
List of SmugMug's social media pages?
Yes – SmugMug does offer social media pages. As of May 22, 2019, SmugMug was offering social media presence on their website.
See 1 review.
Website Features
Does SmugMug have a valid privacy policy? Is their website secure?
No – SmugMug does not offer website security & privacy. We researched this on December 28, 2018, and at that time SmugMug was offering website security & privacy policies.
See 1 answer.
Product & Service Features
Does SmugMug offer a mobile app?
Yes – SmugMug does support mobile app. As of April 20, 2019, SmugMug was supporting compatible mobile app on their website.
See 1 review.
Does SmugMug offer canvas prints?
Yes – SmugMug does offer canvas print services. As of May 9, 2019, SmugMug was offering canvas print options on their website.
See 1 review.
Does SmugMug offer online photo sharing?
Yes – SmugMug does offer online sharing. As of May 9, 2019, SmugMug was offering online sharing on their website.
See 1 review.
Does SmugMug offer local pickup options?
No – SmugMug does not offer local pickup. We researched this on May 9, 2019, and at that time SmugMug was offering local pickup.
See 1 answer.
Does SmugMug let you upload TIFF files?
No – SmugMug does not offer TIFF support. We researched this on May 9, 2019, and at that time SmugMug was offering TIFF support.
See 1 answer.
How good is the printed gift selection from SmugMug?
No – SmugMug does not support printed gift selection. We researched this on April 10, 2019, and at that time SmugMug was supporting printed gift selection.
See 0 answers.
How good are the photo editing features on SmugMug?
No – SmugMug does not offers photo editing capabilities. We researched this on April 10, 2019, and at that time SmugMug was offersing photo editing capabilities.
See 0 answers.
Is SmugMug's app compatible with Android devices?
Yes – SmugMug does offer Android compatibility. As of April 20, 2019, SmugMug was offering Android compatibility on their website.
See 1 review.
Can I use the SmugMug app on a device running iOS?
Yes – SmugMug does offer iOS compatibility. As of April 20, 2019, SmugMug was offering iOS compatibility on their website.
See 1 review.
Does SmugMug sell wholesale?
No – SmugMug does not offer wholesale purchasing. We researched this on December 30, 2020, and at that time SmugMug was offering wholesale purchasing options.
See 0 answers.
Is SmugMug's print quality good?
No – SmugMug does not offer print quality. We researched this on March 28, 2018, and at that time SmugMug was offering printing quality.
See 0 answers.
How much does SmugMug cost vs. competitors?
No – SmugMug does not price point. We researched this on January 15, 2019, and at that time SmugMug was ing price competitiveness.
See 0 answers.
Marketing Programs
Does SmugMug offer an affiliate program?
Yes – SmugMug does do affiliate marketing. As of May 22, 2019, SmugMug was that do affiliate marketing programs on their website.
See 1 review.
Other Features
Does SmugMug use ethical practices?
Yes – SmugMug does support ethical practices. As of August 31, 2019, SmugMug was supporting ethical practices on their website.
See 1 review.